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Sales Associate - Full time

Crown Ace Hardware, is an award winning chain of 16 family-owned stores in Southern California and Arizona.  Our staff ranges from age 18 to 80, from part-time students and retirees, to full-time paint, garden and other trade experts. Crown is all about the people in our company culture and our focus. We firmly believe "the best place to shop" requires us to be the "best place to work".  We are a people business which reflects our credo of "Ace is the place with the helpful hardware folks" and is a driving force in our 10 straight J.D. Power customer satisfaction awards.  Come join us!!

Position Summary: 
The Sales Associate's primary responsibility is to drive sales by consistently providing our customers world class customer service which will support our mission of being "the most helpful hardware stores on the planet!" Yet, outstanding service is not enough. Sales Associates must be capable and comfortable with the SALES process and strive to have a positive impact on driving up our average sale. Sales Associates are also responsible for merchandising product, maintaining specific areas within the store, and supporting the store management team. Thus, a personality and approach that strongly represents our Core Values and Expectations is required. And, an enthusiastic, positive, supportive sales focused attitude is essential.

Major Responsibilities:
The major responsibilities for this position include but are not limited to the following:

  • Puts "Customers First, Tasks Second."
  • Ensure each customer receives outstanding service which follows the S.A.L.E.S. process and by mystery shop standards.
  • Maintain awareness of all promotions and advertisements and provide this information to customers.
  • Execute the daily operational goals and priorities assigned by store management.
  • Continually work on increasing knowledge of the products we sell and their uses
  • Competence in all services offered to our customers (keys, paint, screens, rental items, etc.)
  • Actively participate and assist in the training and development of peers and new team members.
  • Participate in the processing of new shipments and help the team to keep the receiving and back room areas clean and organized.
  • Minimum Requirements:
    The minimum requirements for this position include:

    Education/Training:

    A willingness to learn our products and systems.

    Experience:

    Establishing relationships and working with customers
    Previous experience in a retail environment.
    Trade skills accompanied by a personality that will support our Core Values and mission is a plus, can train.

    Skills/Knowledge:

    Knowledge of retail computer systems a plus.
    A commitment to service excellence and customer satisfaction.
    Solid team player with excellent interpersonal skills.
    Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task.
    Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.

    Physical Requirements:
    The minimum physical requirements for this position include but are not limited to:

    Must be able to lift 40 pounds frequently to load and unload customer orders, Sales Associates working in the Lumber or Nursery departments will need to have the ability to lift 100 pounds and carry 50 pounds.
    Ability to stand for extended periods of time.
    Ability to hear, understand and communicate orally and in writing to communicate with staff and customers a normal in-person and phone conversation.
    Ability to bend and twist, push and pull, stoop, and kneel.
    Ascend and descend ladder.
    Ability to work at heights.

    License and Certificates:

    Rate of Pay: Dependent upon education and experience.

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