Crown Ace Hardware, is an award winning chain of 16 family-owned stores in Southern California and Arizona. Our staff ranges from age 18 to 80, from part-time students and retirees, to full-time paint, garden and other trade experts. Crown is all about the people in our company culture and our focus. We firmly believe "the best place to shop" requires us to be the "best place to work". We are a people business which reflects our credo of "Ace is the place with the helpful hardware folks" and is a driving force in our 10 straight J.D. Power customer satisfaction awards. Come join us!!
Job Description – Sales associate
The Sales Associate's primary responsibility is to drive sales by consistently providing our customers world class customer service which will support our mission of being "the most helpful hardware stores on the planet!" Yet, outstanding service is not enough. Sales Associates must be capable and comfortable with the SALES process and strive to have a positive impact on driving up our average sale. Sales Associates are also responsible for merchandising product, maintaining specific areas within the store, and supporting the store management team. Thus, a personality and approach that strongly represents our Core Values and Expectations is required. And, an enthusiastic, positive, supportive sales focused attitude is essential.
High School diploma or GED equivalent.
Possess vast product knowledge of hardware related products along with a willingness to learn.
Sales and/or marketing experience with retail programs, establishing relationships and working with customers.
Trade skills accompanied by a personality that will support our Core Values and mission is a plus but will train.
Knowledge of retail computer systems, email, MS Word and Excel a plus.
A commitment to service excellence and customer satisfaction.
Solid team player with excellent interpersonal skills.
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task.
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
The minimum physical requirements for this position include but are not limited to:
Must be able to lift 40 pounds frequently to load and unload customer orders, Sales Associates working in the Lumber or Nursery departments will need to have the ability to lift 100 pounds and carry 50 pounds.
Ability to stand for extended periods of time.
Ability to hear, understand and communicate orally and in writing to communicate with staff and customers a normal in-person and phone conversation.
Ability to bend and twist, push and pull, stoop, and kneel.
Ascend and descend ladder.
Ability to work at heights.
License and Certificates:
Must possess a current valid California Driver's License.
Upon hire must be willing to obtain and maintain forklift certification (where applicable.)
Rate of Pay: Dependent upon education and experience.